When something stops.

Find the message you saw and what to do next.

• A run stopped before the video was finishedNothing was charged. If the job offers Retry, it runs the stopped stage again with the same saved settings and keeps the stages that finished.
• The confirmation code or reset link does not workCodes and links work once and expire after an hour. Request a new one, and use the most recent email.
• Contact usWrite to info@jigframe.com. Include the job ID, the message you saw and what you tried; a person reads every email.
• The narration is longer than the footageChoose Revise script, shorten it by the seconds the job suggests, and approve again. The earlier attempt stays in the history.
• “There aren't enough minutes available”Your finished minutes are used or held elsewhere. Your script is saved. Approve it after the period resets, or cancel another run to release its hold.
• The video finished without a title or descriptionYour video is ready and downloadable. Retry the description from the job; it does not use more minutes.
• My upload says “Verification failed”The file uploaded but could not be used. The reason after “Verification failed” says why; nothing has been spent.