Contact us

The short answer

Write to info@jigframe.com. Include the job ID, the message you saw and what you tried; a person reads every email.

What to include

The job ID, from the job page or the address bar.
The message you saw, word for word.
What you tried already.
The file name of the clip, if it is about an upload.

Did this not answer it? Write to a person; the email already names this page.

Write the email

Read next

A run stopped before the video was finishedNothing was charged. If the job offers Retry, it runs the stopped stage again with the same saved settings and keeps the stages that finished.